Privacy Policy

Effective Date:

January 14, 2025

Last Updated:

January 14, 2025

Converge LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services, including our SMS messaging programs.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide our services and improve your experience:

1.1. Personal Information

- Name

- Email Address

- Phone Number (collected when you opt into our SMS messaging program)

1.2. Automatically Collected Information

- IP Address

- Device and Browser Information

- Cookie and Analytics Data

1.3. SMS Messaging Data

When you opt into our SMS messaging program (Converge Alerts), we collect:

- Mobile Number

- Opt-in Details (including the date, time, and method of consent)

- Message Interactions (e.g., when you reply "STOP" or "HELP")

This information is used solely for delivering SMS messages and managing the messaging program.

2. How We Use Information

The information we collect is used for the following purposes:

- To deliver requested services and provide information about our offerings.

- To fulfill user inquiries and requests.

- To send SMS messages related to Converge Alerts, such as:

(a) Service-related updates

(b) Event reminders

- To improve our website and services through analytics.

- To personalize your experience and tailor content.

3. SMS Messaging Program

By opting into the Converge Alerts, you agree to receive SMS messages for timely updates, reminders, and important notifications related to our services, events, and offerings. Subscribers can expect periodic messages to keep them informed and up to date.

- Opt-Out Instructions: You can stop receiving SMS messages at any time by texting "STOP" to +1 786-386-0350. Upon receipt, we will confirm your opt-out status and no further messages will be sent unless you opt in again.

- Support Instructions: If you experience issues with the messaging program, text "HELP" to +1 786-386-0350 or contact us at [email protected]

- Data Use: Your mobile information and opt-in data will be used solely for the purposes described in this program. We do not use or share mobile data for marketing or promotional purposes without explicit consent.

- Message and Data Rates: Standard message and data rates may apply. Message frequency varies depending on the program.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and improve our website functionality. These are used for:

- Analytics and website performance tracking

- Personalizing content and user experiences

- Managing re-marketing efforts

You can manage your cookie preferences through your browser settings.

5. Data Sharing

We value your privacy and do not sell your personal information. However, Converge LLC may share personal information, including mobile opt-in data, in the following ways:

1. With Sponsors:

- We may share your information with event sponsors to facilitate follow-ups, promotions, and other opportunities related to the event.

2. Within the Converge Ecosystem:

- We may share information with brands fully or partially owned by Converge LLC or its parent companies. This sharing is solely for improving services, operational needs, or marketing relevant products or services offered by Converge or its affiliates.

3. With Trusted Service Providers:

- To support operational needs (e.g., customer support, technical tools).These providers are contractually bound to use your data only for authorized purposes and protect your information.

If you wish to limit the use of your personal information for cross-brand marketing, you may contact us at [email protected]

6. Data Security

We implement robust measures to protect your personal data, including:

- Encrypted and password-protected systems

- Limited access to authorized personnel only

While we take all reasonable steps to secure your data, no system is entirely foolproof. If you suspect unauthorized access, please contact us immediately.

7. User Rights

You have the following rights regarding your personal data:

- Access: Request access to your information.

- Correction: Request corrections to inaccurate or incomplete data.

- Deletion: Request deletion of your personal information, subject to legal requirements.

- Opt-Out: Opt out of communications or tracking by contacting us at [email protected]

All requests will be processed promptly and in compliance with applicable laws.

8. Retention of Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon opting out of SMS messaging, your mobile information will no longer be used for communication purposes unless you opt in again.

9. Compliance with Messaging Regulations

We strictly adhere to messaging regulations and ensure:

- SMS opt-in data is collected and used only for authorized purposes.

- No mobile information is shared for marketing or promotional purposes without explicit consent.

- Users are provided with clear instructions to opt out of SMS messaging.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated through our website or directly to users where appropriate.